FAQ

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@straitlinecomponents.com.

Sale, Blemished and Discontinued Items (if applicable)
Only regular priced items may be refunded, unfortunately sale, blemished and discontinued items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@straitlinecomponents.com. You will be issued a RA # (Return Authorization #) and send your item to: WARRANTY DEPARTMENT
C/O Melissa Camelon
#7-9584 Hampden Rd.
North Saanich, BC
V8L 5V5.

You will be responsible for paying the shipping back to us as well as the cost of shipping the exchanged item back to you.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: WARRANTY DEPARTMENT
C/O Melissa Camelon
#7-9584 Hampden Rd. 
North Saanich, BC 
V8L 5V5..


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How much is shipping?

To purchase gift cards simply click on the gift cards tab at the top of the page. There you can select from a $10, $25, $50, or $100 gift card.

*Note that the gift cards are in Canadian dollars so if you pick a $10 gift card and are in a different currency the price won't match.

Once you have purchased and paid for your gift card it will be e-mailed to you with instructions on how to redeem it. If it's a gift for someone else just forward them the e-mail.

To redeem a gift card simply click on the link that was e-mailed to you and a code will pop up. Just copy the gift card code and paste it into the "gift card or discount code" section of the checkout and hit "apply". Your gift card amount will then be taken off your total. If you have money remaining on the gift card just enter the code again next time you make a purchase.